Northwestern Mutual, Hyatt and Discover on AI Assistants

Christian Mitchell, Executive Vice President & Chief Customer Officer, Northwestern Mutual; Szabolcs Paldy, Senior Vice President of Operations, Discover Financial Services; and Arlie Sisson, Senior Vice President & Global Head of Digital, Hyatt talk with Bloomberg’s Lisa Mateo about how they’ve integrated AI tools into their customer service operations at The Business Value of AI event in Chicago. (Source: Bloomberg)

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